Our guest service team can help you with everything you need to get to the slopes

Niseko Black


Niseko Black’s guides and instructors are highly qualified and fully registered professionals. They are carefully handpicked to impart their insights and local knowledge to help you improve your technique and style for an unparalleled skiing and snowboarding experience. Whether you have never been in the snow or have travelled the world in search of the perfect run, Niseko Black tailors their lessons based on each guest’s individual needs to bring out the most of your holiday.

More details

Img 1641


Known for their passion for snowsports, the snow pros at Niseko Base Snowsports (NBS) are always keen on sharing their insights and love for the sport with guests. In addition to providing you with qualified instructors to guide you towards your skiing or snowboarding goals and needs, NBS also offers equipment rental to give you a more comprehensive fun up in the slopes.

More details



Order your lift passes in advance and pick them up from our front office upon checking-in.

More details

SHIKI Niseko Shuttle Bus


With SHIKI’s strategic location in Upper Hirafu Village, we provide our guests with excellent private transfer service, bringing you to and from all of Hirafu’s main ski lifts on a scheduled timetable. Whether you need a ride to the Welcome Center, Ace Family Pair Lift, or the Hirafu Gondola Station, simply let our guest service team know. While our scheduled transfers end their runs in the early evening, we are happy to provide you with ad hoc transfer services for night skiing.

Alternatively, you can hop on to any of Hirafu’s frequent public transportation services. With SHIKI’s central location, you can easily access to and from the Niseko United resorts — Hanazono, Annupuri, and Niseko Village.

More details